Terms & Conditions

Booking terms and conditions

Remote Courses on Zoom 

The Eventbrite booking fee is non-refundable.

Cancellations

Should you need to cancel, you can request a full refund at least 3 days before the course date.
No refunds for cancellations within 3 days of the course date.

Transfers

If you need to change the date that you have booked for, we can transfer you at no cost if notified at least 7 days in advance of the course date. If notified of a request to change the course date within 7 days of the course date, there is a transfer fee of £30.00+vat. For transfer requests made within 24 hours of the course date, there is a £60.00+vat transfer fee.

Exam

the exam is remotely invigilated through Highfield Qualifications. If you need to rearrange your exam time, we need a minimum of 3 days notice. Transfer requests for exams with less than 3 days notice will incur a transfer fee of £60.00+vat

You must complete the system checks at least 48 hours before your exam. If you cannot complete your exam due to poor internet, or equipment issues, you will need to rebook another remote invigilation slot, which is £60.00+vat

Your exam date and time are booked in UK time. If outside the UK, please ensure you know what time your exam is booked for. If you do not log in at the time of your exam, there is a £60.00+vat rebooking fee to rebook another remote invigilation slot.

In-house Courses

Cancellations

In-house courses cancelled at least seven days in advance will receive a full refund of the in-house course fee.

Exams are ordered at the time of booking and are non-returnable, so the candidate fee is non-refundable.  

In-house courses cancelled with between three to seven days notice will receive a partial refund of the in-house course fee, minus a cancellation fee of £300.00. 

In-house courses cancelled with two days or less notice will not receive a refund. 

Promo Codes

When you book with us you will receive a 15% off discount code to use on another course.

The 15% off discount code can only be used by the person who booked their initial training with us, and cannot be shared.

Bookings received using the discount code from people who have not previously booked with us will be refunded and the booking cancelled (please be aware that the eventbrite booking fee is non-refundable)

When you book the Level 2 food safety with us on Zoom, you will receive a discount code to get 20% off our Level 2 food safety refresher. 

The 20% off discount code can only be used by the person who booked their initial Level 2 food safety training with us, the dsicount code cannot be shared with others. 

Bookings received using the discount code from people who did not previously book with us will be refunded and the booking cancelled (please be aware that the eventbrite booking fee is non-refundable)