Terms & Conditions

Booking terms and conditions

The Eventbrite booking fee is non-refundable.


Should you need to cancel, you can request a full refund at least 3 days before the course date.
No refunds for cancellations within 3 days of the course date.


If you need to change the date that you have booked for, we can transfer you at no cost if notified at least 7 days in advance of the course date. If notified of a request to change the course date within 7 days of the course date, there is a transfer fee of £30.00+vat. For transfer requests made within 24 hours of the course date, there is a £60.00+vat transfer fee.



the exam is remotely invigilated through Highfield Qualifications. If you need to rearrange your exam time, we need a minimum of 3 days notice. Transfer requests for exams with less than 3 days notice will incur a transfer fee of £60.00+vat

You must complete the system checks at least 48 hours before your exam. If you cannot complete your exam due to poor internet, or equipment issues, you will need to rebook another remote invigilation slot, which is £60.00+vat

Your exam date and time are booked in UK time. If outside the UK, please ensure you know what time your exam is booked for. If you do not log in at the time of your exam, there is a £60.00+vat rebooking fee to rebook another remote invigilation slot.

Give us a call on 01843 482252 to find out more or to make a booking

What people say about us

Don’t just take our word for it – here are just some of the lovely messages we receive

“Feedback from our staff included, ‘The enthusiasm of the trainer and laid back approach which enabled me to take more in’.”


Ethelbert Children's Services, Kent

“We chose Axtell Food Safety for their expertise, and will definitely be using them again in the future.


Exclusive Butler School Ltd, Middle East

“The course was extremely relevant to our business and the staff enjoyed it, I will definitely use Axtell Food Safety again”


Reflex Nutrition, Sussex

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