Terms & Conditions
Booking terms and conditions
Remote Courses on Zo
Should you need to cancel, you can request a full refund at least 7 days before the course date (see below, eventbrite fee is non refundable).
For cancellations made within 3 – 7 days before the course there is a £40.00 cancellation fee.
No refunds for cancellations within 3 days of the course date.
The Eventbrite booking fee is non-refundable
The Eventbrite fee (included in the cost of the ticket) is:
Level 2: £10.42
Level 3: £23.39
No refunds if you fail to log in for the course or exam.
If you need to change the date that you have booked for, we can transfer you at no cost if notified at least 7 days in advance of the course date.
If notified of a request to change the course date within 3 – 7 days of the course date, there is a transfer fee of £40.00+vat.
We cannot transfer you to another course if notified with less than 3 days notice
Exam date or time changes
The exam is remotely invigilated through Highfield Qualifications. If you need to rearrange your exam time, we need a minimum of 48 hours notice to avoid a rebooking fee.
We can change your exam date or time for no charge if notifed at least 48 hours in advance.
Short notice date changes
To change the date or time of your exam with less than 48 hours notice there is a rebooking fee of £55.00+vat.
You must complete the system checks at least 48 hours before your exam. If you cannot complete your exam due to poor internet, or equipment issues, you will need to rebook another remote invigilation slot, which is £55.00+vat
Your exam date and time are booked in UK time. If outside the UK, please ensure you know what time your exam is booked for. If you do not log in at the time of your exam, there is a £55.00+vat rebooking fee to rebook another remote invigilation slot.
Internet speed: To complete the exam remotely, you need a `reasonable` internet speed. Highfield Qualifications recommends ‘a minimum of upload speed of 1.5Mbit/s and a minimum download speed of 10Mbit/s download, ping under 25 ms’.
Please do check your internet speed before you book: https://www.speedtest.net/.
If you do not have an adequate internet speed at the time of the exam, you will not be able to complete your exam and you will need to rebook an exam slot.
In-house Course Bookings
Requests to change course dates can be accepted up to seven days before the course start date. Requests to change the date for in-house courses with less that 14 days notice will incur a £200 transfer fee. Date changes with at least 14 days notice can be made for no charge.
Exams and course textbooks are ordered at the time of booking and are non-returnable, so the candidate fee is non-refundable.
In-house courses cancelled with at least 14 days notice will receive a partial refund of the in-house course fee, minus a cancellation fee of £300.00 per day.
In-house courses cancelled with less than fourteen days notice will not receive a refund.
What people say about us
Don’t just take our word for it – here are just some of the lovely messages we receive
“Feedback from our staff included, ‘The enthusiasm of the trainer and laid back approach which enabled me to take more in’.”
“We chose Axtell Food Safety for their expertise, and will definitely be using them again in the future.“
“The course was extremely relevant to our business and the staff enjoyed it, I will definitely use Axtell Food Safety again”