Terms & Conditions

Booking terms and conditions

Remote Courses on Zoom

The Eventbrite booking fee is non-refundable.

Cancellations

Should you need to cancel, you can request a full refund at least 7 days before the course date.

For cancellations made within 3 – 7 days before the course there is a £40.00 cancellation fee.

No refunds for cancellations or no-shows within 3 days of the course date.

Transfers – Early bird and standard tickets

If you need to change the date that you have booked for, we can transfer you at no cost if notified at least 7 days in advance of the course date.

If notified of a request to change the course date within 3 – 7 days of the course date, there is a transfer fee of £40.00+vat.

For transfer requests to change the date of the course with less than 3 days notice there is a £85.00+vat transfer fee.

Exam

The exam is remotely invigilated through Highfield Qualifications. If you need to rearrange your exam time, we need a minimum of 7 days notice to avoid a rebooking fee. 

We can change your exam date or time for no charge if notifed at least seven days in advance.

Short notice date changes

To change the date or time of your exam from 3 – 7 days prior to the exam there is a rebooking fee of £40.00+vat.

Transfer requests for exams with less than 3 days notice will incur a transfer fee of £85.00+vat.

Date changes – Flexible tickets only

Our flexible ticket allows you to change your course date up to the day before the course without a rebooking fee, subject to the following terms:

We must be notified a minimum of 24 hours prior to your course time to avoid rebooking fees.

One free date change per ticket.

Additional date changes are £40+vat per transfer. Date changes with less than 24 hours notice will be subject to an £85+vat rebooking fee.

You must complete the system checks at least 48 hours before your exam. If you cannot complete your exam due to poor internet, or equipment issues, you will need to rebook another remote invigilation slot, which is £85.00+vat

Your exam date and time are booked in UK time. If outside the UK, please ensure you know what time your exam is booked for. If you do not log in at the time of your exam, there is a £85.00+vat rebooking fee to rebook another remote invigilation slot.

Internet speed: To complete the exam remotely, you need a `reasonable` internet speed. Highfield Qualifications recommends ‘a minimum of upload speed of 1.5Mbit/s and a minimum download speed of 10Mbit/s download, ping under 25 ms’.

Please do check your internet speed before you book: https://www.speedtest.net/.

If you do not have an adequate internet speed at the time of the exam, you will not be able to complete your exam and you will need to rebook an exam slot. 

In-house Courses

Cancellations

In-house courses cancelled at least seven days in advance will receive a full refund of the in-house course fee.

Requests to change course dates can be accepted up to seven days before the course start date. Requests to change the date for in-house courses starting in between three and seven days will incur a £200 transfer fee. Dates of courses starting in less than three days cannot be changed.

Exams and course textbooks are ordered at the time of booking and are non-returnable, so the candidate fee is non-refundable.

In-house courses cancelled with between three to seven days notice will receive a partial refund of the in-house course fee, minus a cancellation fee of £300.00.

In-house courses cancelled with less than three days notice will not receive a refund.

Promo Codes

When you book with us you will receive a 15% off discount code to use on another course.

The 15% off discount code can only be used by the person who booked their initial training with us, and cannot be shared.

Bookings received using the discount code from people who have not previously booked with us will be refunded and the booking cancelled (please be aware that the eventbrite booking fee is non-refundable)

When you book the Level 2 food safety with us on Zoom, you will receive a discount code to get 20% off our Level 2 food safety refresher. 

The 20% off discount code can only be used by the person who booked their initial Level 2 food safety training with us, the discount code cannot be shared with others. 

Bookings received using the discount code from people who did not previously book with us will be refunded and the booking cancelled (please be aware that the eventbrite booking fee is non-refundable)